1. Scope
This Privacy Policy applies to Manufacture Command web experiences operated by ARVANN, related backend APIs, and supporting account, verification, order, service, and communication workflows.
By using the service, you understand that your information may be processed in connection with account creation, business onboarding, verification, operations management, and transaction support.
2. Information We Collect
We collect information that you provide directly during signup, login, profile completion, company onboarding, verification, file uploads, service requests, product orders, and support communications.
We also collect technical and operational information required to secure accounts, maintain sessions, review submissions, and operate the platform.
- Identity and account data such as full name, display name, email address, phone number, password hash, role, account type, and account status.
- Authentication and security data such as OTP verification state, email verification timing, session information, session cookies for web access, JWT support for compatible clients, login timestamps, and security-related activity records.
- Profile and contact data such as address, bio, avatar, social links, notification preferences, locale, timezone, and communication settings.
- Company data such as company name, legal name, category, description, contact details, headquarters address, website, social links, business status, compliance status, and company settings.
- Verification and compliance data such as GST certificate files, Aadhaar card files, uploaded document metadata, reviewer notes, decision history, and audit trail entries.
- Uploaded content such as user files, company assets, and supporting documents stored through configured cloud storage services.
- Service marketplace data such as request title, description, contact name, contact email, contact phone, location, schedule, status history, notes, and assignment history.
- Order and payment support data such as shipping address, buyer snapshot details, order line items, totals, payment status, Razorpay-linked payment attempt records, provider order identifiers, and payment verification events.
- Operational data such as notifications, activity logs, administrative review actions, and usage context needed to run the service safely.
3. How We Use Information
We use personal and business information to provide the service, create and secure accounts, verify business identity, facilitate platform operations, support service requests and orders, communicate with users, and improve reliability.
We may also use information to investigate abuse, enforce our policies, comply with legal obligations, respond to support requests, and maintain records required for operational or compliance purposes.
- To create accounts, sign users in, verify email or OTP-based identity, and maintain authenticated sessions.
- To create and manage user profiles, company workspaces, and active company context.
- To review submitted business verification documents and record approval or rejection decisions.
- To process product-order and payment-related workflows and validate transaction events.
- To send transactional messages such as OTP emails, password reset flows, verification notices, and platform notifications.
- To protect the service against fraud, misuse, unauthorized access, and policy violations.
4. Cookies, Sessions, and Similar Technologies
Manufacture Command uses session cookies to keep web users signed in and to support secure authenticated requests. These cookies are used for account continuity, session management, and security controls.
We may also maintain related authentication state for compatible clients through issued tokens where supported by the relevant client flow.
5. How We Share Information
We do not publish your private account or verification data for general public viewing. We share information only as needed to operate the service, complete requested workflows, or comply with applicable law.
Depending on the workflow, information may be accessible to internal administrators, compliance reviewers, infrastructure providers, payment providers, email providers, and other parties acting under operational necessity.
- With infrastructure and storage providers that host the application and store uploaded assets or verification files.
- With transactional email or notification providers used to deliver OTP, password reset, and operational messages.
- With payment service providers such as Razorpay for order-payment workflows and payment verification.
- With authorized internal reviewers or administrators evaluating company verification requests, moderation actions, support issues, or account misuse.
- With legal, regulatory, or law-enforcement authorities where disclosure is required by law, regulation, court order, or a good-faith safety obligation.
6. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain account records, support compliance review, resolve disputes, process payments, investigate abuse, and satisfy legal or operational recordkeeping needs.
Retention periods may differ by data type. For example, account records, verification history, order records, payment verification events, and security logs may be retained longer than routine session state.
7. Security
We use reasonable technical and organizational measures to protect account, company, and transaction data, including authenticated access controls, password hashing, session handling, validation controls, and operational logging.
No system can guarantee absolute security, and you are responsible for maintaining the confidentiality of your login credentials and limiting unauthorized access to your devices and accounts.
8. Your Choices and Requests
You may update portions of your profile and company information from within the service where those controls are available.
If you need help accessing, correcting, or requesting deletion of account information, or if you need support related to verification documents or account closure, contact us at arvann100@gmail.com.
9. Cross-Border Processing
Our service providers, infrastructure, or support tools may process information in locations outside your immediate region. Where this occurs, we use the service to support legitimate platform operations, security, and compliance needs.
By using the service, you understand that your information may be stored or processed in jurisdictions where our providers operate, subject to applicable law.
10. Children and Business Use
Manufacture Command is designed for business and professional use in manufacturing, sourcing, operations, and trade workflows. It is not intended for children.
If you believe personal information was submitted inappropriately, contact us at arvann100@gmail.com so we can review the request.
11. Changes to This Policy
We may update this Privacy Policy from time to time as our products, legal obligations, or operational practices evolve.
When we make material updates, we may update the effective date and publish the revised version on this public page.
12. Contact
If you have questions about this Privacy Policy, privacy requests, verification data handling, or account closure, contact ARVANN at arvann100@gmail.com.