1. Who we are
ARVANN ("we", "us", "our") is an industrial-marketplace mobile and web application that connects manufacturers, traders, and buyers.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
This policy is a notice describing how we handle your information — not a blanket consent to every processing activity. Different activities rest on different legal bases: providing the marketplace and handling your enquiries is necessary to perform our agreement with you; retaining tax and accounting records is a legal obligation; security logging serves our legitimate interest in protecting the platform; and anything optional (such as marketing messages) is done only with your separate consent, which you can withdraw at any time.
If you do not agree with how we handle information, please stop using ARVANN and contact us to close your account.
2. What we collect
We collect the minimum information needed to run the marketplace. We do not use third-party analytics, third-party advertising networks, or trackers.
- Account information — email address, mobile phone number, display name, optional first/last name, optional profile photo, password (stored only as a hash), and Apple user ID if you sign in with Apple.
- Company / business information — company name, description, categories, contact details, address, and verification documents (GST certificate, Aadhaar card, or other identity or business documents) that you upload during the verification flow. Verification documents are stored securely, accessible only to our verification admins, and used only for compliance review.
- Content you create — product listings (title, description, price, categories, images), messages sent through in-app chat, feedback you submit, and quotes, orders, or inquiries you send or receive.
- Device and technical information — platform (iOS, Android, web), push-notification token, IP address recorded at login for security auditing, and basic device information used by the app to render correctly (screen size, OS version).
- Activity information — login events (timestamp, IP address) for security, product views, favorites, cart contents, and ad interactions (impressions, clicks, dismissals) within ARVANN.
- Order and enquiry data — ARVANN does not currently process online payments on either the app or the website. Buying happens off-platform: you request a quote or contact the seller directly, and payment is settled between you and the seller outside ARVANN. We therefore do not collect card, UPI, or bank details at all. If we introduce online payment in future, we will update this policy and name the payment processor before switching it on.
3. What we do NOT collect
We do not collect precise location data, contacts, calendar entries, or camera-recorded content. When you upload a product image or a verification document, you pick it from your device's photo library or camera — we only receive the file you explicitly select.
4. Advertising and third parties
Ads shown inside ARVANN are created only by our own admins and promote products already listed in the marketplace. We do not use third-party ad networks (Google AdMob, Meta Audience, and similar are not integrated) and do not share user data with any advertising partner.
Some ads may link out to external websites (for example, a partner store). When you tap through, we do not share your ARVANN account data with the destination. The external site's own privacy policy applies from the moment you leave ARVANN.
We do not use Google Analytics, Firebase Analytics, Mixpanel, Amplitude, Segment, Sentry, PostHog, Facebook SDK, AdMob, or any other analytics or advertising SDK.
We do not track you across other companies' apps or websites, and we do not participate in cross-app advertising identifiers (IDFA).
5. How we use your information
We use the information described above only for the following purposes:
- To provide the service — create your account, show relevant products, deliver messages, complete orders.
- To communicate with you — order updates, chat notifications, verification decisions, and other service-related messages via in-app notification, push, email, or (rarely) SMS.
- To verify businesses — review GST, Aadhaar, or other documents you submit so that verified sellers can display a trust badge to buyers.
- To improve the app — read feedback you submit through the in-app form.
- For security and fraud prevention — detect suspicious logins, throttle abuse, and keep basic audit logs.
- For legal compliance — comply with Indian law and respond to lawful requests from authorities.
- We do NOT sell your personal information to any third party.
- We do NOT use your data for behavioral advertising outside ARVANN.
- We do NOT run any third-party tracking SDK.
6. Notifications
When you enable notifications, we may send you:
- In-app notifications shown inside the ARVANN app or website.
- Push notifications delivered through Apple Push Notification service (iOS) or Firebase Cloud Messaging (Android).
- Email notifications for important account or order events.
- You can manage push preferences at any time from your device settings and from the Notification Settings screen inside the app. Some transactional messages (such as security alerts) may still be sent because they are essential to the service.
7. Third parties who process data on our behalf
We use a small number of trusted service providers to run ARVANN. Each receives only the minimum data needed for its function.
- Amazon Web Services (AWS S3) — media you upload (product images, verification documents, ad banners, videos) is stored in Amazon S3. AWS acts as our storage provider and does not access the content of your files for its own purposes.
- Apple — Sign in with Apple. If you choose Sign in with Apple, Apple returns a stable user identifier and (with your permission) your name and email address. We use this only to create or match your ARVANN account.
- Apple Push Notification service (APNs) and Firebase Cloud Messaging (FCM) — when your device registers for push notifications, we obtain a push token that we send to APNs or FCM to deliver notifications. Push previews may include your first name and a snippet of a message; we do not include email addresses or other sensitive details in push previews.
- Nodemailer / SMTP email delivery — used to send OTPs, password reset links, verification decision notices, and other operational messages.
8. Data retention
Retention periods differ by data type:
- Account data is retained as long as your account is active. If you delete your account (see Section 10), we delete your personal information within 30 days, except where retention is required by law (for example, tax records for orders) or for legitimate security purposes (for example, logs of abusive activity).
- Uploaded verification documents (GST certificate, Aadhaar card, etc.) are retained as long as the company is active on the platform. They are accessible only to internal verification admins, are not visible to other users, and are deleted when the associated company is removed.
- Chat messages are retained so both sides of a conversation can review their history; you can request deletion (see Section 10).
- Invoices and accounting records you create in ARVANN's bookkeeping tools are retained for the period required under Indian tax law.
9. Security
We use reasonable technical and organizational measures to protect account, company, and transaction data.
- Passwords are hashed with a modern algorithm; we never store or transmit them in plain text.
- Sessions are secured with JSON Web Tokens (JWT) and session cookies for web access.
- All traffic between the app or website and our servers uses HTTPS.
- Uploaded media is stored in S3 with access controls appropriate to the file type.
- We periodically review our code for common security issues.
- No system is completely secure. If you discover a vulnerability, please email arvann100@gmail.com — we will investigate promptly.
10. Your rights and choices
Depending on where you live, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate data (most fields are directly editable in the app and website).
- Delete your account and associated personal data. On the mobile app, open Profile → Delete Account to delete your account from inside the app. You can also email arvann100@gmail.com to request deletion.
- Object to specific uses of your data.
- Export a copy of your data — email us to request an export.
- To exercise any of these rights, email arvann100@gmail.com from the address associated with your ARVANN account. We will respond within 30 days.
- You can also change notification preferences from the in-app Notification Settings screen, turn off push notifications from your iOS or Android system settings, and sign out or delete your account at any time.
11. Children
ARVANN is intended for use by adults transacting in an industrial marketplace. It is not directed at children under 13, and we do not knowingly collect personal information from anyone under 13.
If you believe a child has provided us information, contact arvann100@gmail.com or +91 93064 07553 and we will delete it.
12. International users
ARVANN is operated from India. If you use the app or website from outside India, your data is transferred to and processed on servers in India (and, for storage, in AWS regions we operate). By using ARVANN you consent to this transfer.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top and, for material changes, we may notify you in the app or by email. Continued use of ARVANN after a change means you accept the updated policy.
14. Contact
If you have questions about this Privacy Policy, privacy requests, verification data handling, or account closure, contact ARVANN at arvann100@gmail.com or on +91 93064 07553.
Grievance contact: +91 93064 07553 · arvann100@gmail.com. We acknowledge grievances within 24 hours and aim to resolve them within 15 days.